Explore Tools

1. Introduction

Welcome to ZeoPDF, an online platform for editing, manipulating, converting, processing and enhancing PDF documents using conventional and artificial-intelligence-powered technologies.

ZeoPDF is operated by Zeonix Global Pvt. Ltd. ("Zeonix Global", "Company", "we", "us", or "our).

This Privacy Policy explains how we collect, use, process, store, disclose and protect information when you access or use:

  • the ZeoPDF website;
  • the ZeoPDF web application;
  • ZeoPDF APIs, where applicable;
  • AI-powered PDF processing features;
  • document conversion, editing and manipulation services; and
  • other services, features or applications that link to this Privacy Policy.

By using ZeoPDF, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

Depending upon how you use ZeoPDF, we may collect the following categories of information.

2.1 Account Information

If you create an account, we may collect:

  • Name;
  • Email address;
  • Mobile number, where provided;
  • Login credentials or authentication information;
  • Organization/company information;
  • Profile information;
  • Subscription and plan information; and
  • Other information voluntarily provided by you.

2.2 Documents and Files

ZeoPDF allows users to upload PDF documents and potentially other supported file formats.

Depending on the functionality used, uploaded files may contain personal, financial, educational, business, confidential or other information belonging to you or third parties.

We process uploaded documents solely to provide the requested functionality, including:

  • PDF editing;
  • PDF merging;
  • PDF splitting;
  • PDF compression;
  • PDF conversion;
  • PDF extraction;
  • OCR;
  • document analysis;
  • AI-assisted editing;
  • document transformation;
  • metadata processing;
  • document manipulation; and
  • other features made available through ZeoPDF.

You are responsible for ensuring that you have the necessary rights, permissions and lawful basis to upload and process any document or information through ZeoPDF.

2.3 Payment Information

If you purchase a paid plan, we may collect information associated with your transaction, such as:

  • subscription plan;
  • transaction reference;
  • payment status;
  • billing information;
  • invoices;
  • payment-related identifiers.

Where payment processing is handled by a third-party payment provider, payment card, banking and other sensitive payment information may be processed directly by that provider and subject to its privacy policy.

2.4 Usage Information

We may automatically collect information regarding your interaction with ZeoPDF, including:

  • IP address;
  • browser type;
  • operating system;
  • device information;
  • approximate location derived from technical information;
  • pages visited;
  • features used;
  • files processed;
  • processing events;
  • timestamps;
  • error logs;
  • performance information; and
  • diagnostic information.

2.5 Cookies and Similar Technologies

ZeoPDF may use cookies, local storage, pixels and similar technologies for purposes such as:

  • authentication;
  • maintaining sessions;
  • remembering preferences;
  • security;
  • analytics;
  • performance monitoring;
  • service improvement; and
  • measuring marketing effectiveness.

You may control cookies through your browser settings, although disabling certain cookies may affect the functionality of ZeoPDF.

3. How We Use Your Information

We may process information for the following purposes:

3.1 Providing the Service

To:

  • create and maintain accounts;
  • process uploaded documents;
  • provide PDF editing and manipulation functions;
  • perform AI-based processing requested by you;
  • process subscriptions;
  • provide customer support; and
  • deliver requested services.

3.2 AI Processing

Certain ZeoPDF functionality may use artificial intelligence or machine-learning technologies.

Where an AI feature is used, the relevant document or portions of the document may be processed by our systems and/or third-party technology providers supporting that functionality.

AI processing may include:

  • OCR;
  • text extraction;
  • document classification;
  • document analysis;
  • content transformation;
  • automated editing;
  • summarisation;
  • detection of document characteristics; and
  • other AI-enabled functionality.

We do not use your uploaded documents to train our AI models unless we clearly disclose such use and obtain any consent or authorization required by applicable law.

3.3 Security and Fraud Prevention

We may process information to:

  • detect abuse;
  • prevent fraud;
  • investigate security incidents;
  • protect our infrastructure;
  • enforce our Terms and Conditions;
  • detect unauthorized access; and
  • comply with applicable law.

3.4 Analytics and Improvement

We may use aggregated or appropriately de-identified information to:

  • understand product usage;
  • improve ZeoPDF;
  • troubleshoot problems;
  • develop new features;
  • measure service performance; and
  • improve user experience.

4. Legal Basis for Processing

Where applicable, we process personal data on one or more of the following bases:

  • your consent;
  • performance of a contract or provision of requested services;
  • compliance with applicable legal obligations;
  • legitimate and lawful business purposes, where permitted;
  • protection of security and prevention of fraud; and
  • other lawful bases available under applicable law.

Under India's Digital Personal Data Protection Act, consent is required to be free, specific, informed, unconditional and unambiguous where consent is the basis of processing, and users may withdraw consent subject to the Act and applicable exceptions.

5. Uploaded Documents

Your documents remain your responsibility.

Unless otherwise agreed with you:

  • you retain your ownership rights in your documents;
  • Zeonix Global does not claim ownership of your uploaded documents;
  • we process documents only as necessary to provide the requested services;
  • you authorize us to technically access, store, process and transmit documents as necessary to provide those services.

You must not upload documents that you do not have the right or authorization to process.

6. Document Retention and Deletion

We retain uploaded documents and associated information only for as long as reasonably necessary for:

  • providing the requested functionality;
  • maintaining your account;
  • completing transactions;
  • security and fraud prevention;
  • resolving disputes;
  • complying with legal obligations; or
  • enforcing our agreements.

Where a particular ZeoPDF feature provides automatic deletion after processing, the applicable product interface or documentation may specify the applicable retention period.

Important: Users should not upload documents to ZeoPDF where applicable law, contractual obligations or internal policies prohibit such processing.

7. Sharing of Information

We may disclose information to:

7.1 Service Providers

We may use third-party providers for:

  • cloud hosting;
  • storage;
  • AI processing;
  • OCR;
  • payment processing;
  • email delivery;
  • authentication;
  • analytics;
  • security;
  • customer support;
  • monitoring; and
  • infrastructure management.

Such providers may process information only as necessary to provide their contracted services, subject to applicable contractual and legal requirements.

7.2 Legal and Regulatory Requirements

We may disclose information where required to:

  • comply with applicable law;
  • respond to lawful governmental requests;
  • comply with court orders;
  • protect our legal rights;
  • investigate fraud or security incidents; or
  • protect users or the public.

7.3 Business Transactions

Information may be transferred as part of:

  • merger;
  • acquisition;
  • financing;
  • restructuring;
  • sale of assets;
  • corporate reorganization; or
  • similar business transaction.

8. International Data Transfers

ZeoPDF may use infrastructure and service providers located in countries other than the country in which you reside.

Where personal data is transferred internationally, we will take reasonable steps to ensure that such transfers are conducted in accordance with applicable law and appropriate contractual, technical and organizational safeguards.

9. Data Security

We use reasonable technical and organizational measures designed to protect information against:

  • unauthorized access;
  • unauthorized disclosure;
  • alteration;
  • loss;
  • destruction;
  • misuse; and
  • other security threats.

Depending upon the feature and infrastructure involved, security measures may include:

  • encryption in transit;
  • encryption at rest;
  • access controls;
  • authentication mechanisms;
  • logging and monitoring;
  • infrastructure security controls; and
  • restricted administrative access.

However, no internet-based service can guarantee absolute security.

10. Your Rights

Subject to applicable law, you may have rights concerning your personal data, including rights to:

  • access information;
  • request correction;
  • request deletion;
  • withdraw consent where consent is the applicable legal basis;
  • raise grievances;
  • request information regarding processing; and
  • exercise other rights provided by applicable law.

The DPDP Act provides Data Principals with rights including access to information about personal data, correction/erasure in applicable circumstances, grievance redressal and nomination.

Requests may be submitted through the contact mechanism specified below.

11. Children's Privacy

ZeoPDF is not intended to be used by children in circumstances where such use is prohibited by applicable law.

We do not knowingly seek to collect personal data from children except where permitted and subject to applicable legal requirements.

Where applicable law requires parental or guardian consent for processing a child's personal data, we will follow those requirements.

12. Third-Party Services and Links

ZeoPDF may contain links to third-party websites, applications or services.

We are not responsible for the privacy practices, security or content of third-party services.

You should review the privacy policies of such third parties before providing information to them.

13. Marketing Communications

Where permitted by applicable law, we may send service-related communications.

Marketing communications may be sent only in accordance with applicable requirements.

You may opt out of promotional communications by using the unsubscribe mechanism included in the relevant communication or by contacting us.

14. Data Breach and Security Incidents

If we become aware of a security incident involving personal data, we will take appropriate steps to investigate, contain and remediate the incident and provide notifications where required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make material changes, we may provide notice through:

  • the ZeoPDF website;
  • email;
  • account notifications; or
  • other appropriate means.

The revised policy will indicate its updated effective date.

16. Grievance and Privacy Contact

For questions, requests, complaints or privacy-related concerns, please contact:

Zeonix Global Pvt. Ltd.
Email: info@zeonixglobal.com
Website: https://zeopdf.com

If you intend to designate a specific Data Protection Officer / Grievance Officer, insert the applicable name and contact details here before publication.

17. Governing Law

This Privacy Policy shall be governed by the applicable laws of India, subject to any mandatory rights or protections available to users under the laws applicable to them.